top of page
  • Writer's pictureSarah Ruivivar

Yelp Leverages AI to Connect Users and Businesses

Image credits: Yelp

Yelp has stepped into the AI chatbot arena, launching an innovative assistant to help users connect with relevant businesses.


This AI-powered chatbot, available on Yelp's iOS app under the "Projects" tab, is set to revolutionise how users interact with the platform.


The assistant uses OpenAI's large language models (LLMs) and Yelp's data to understand user queries and link them with suitable professionals. Instead of typing into a search box, users can now describe their needs directly into the chat interface. The bot then asks follow-up questions to gather more information and create a project. Users can see messages from professionals and respond using custom replies or quick reply features.


Yelp is also introducing a "Project Ideas" section to inspire users to start new projects, offering suggestions such as home maintenance, lighting installation, and outdoor space upgrades. The aim is to make this feature more personalised with recommendations and checklists later in the summer.


 

Want to learn more about AI's impact on the world in general and property in particular? Join us on our next Webinar! Click here to register

 


Yelp's chief product officer, Craig Saldanha, sees this AI assistant as a game-changer for hiring service providers, making it easier for consumers to find the right professionals for their needs.


In addition to the consumer-facing bot, Yelp is launching an API, Yelp Fusion AI, allowing other sites to include an AI-powered bot for business discovery. Users can ask the chatbot for suggestions, and the bot will return relevant suggestions with detailed information.


Yelp is also revamping its guest manager experience for restaurants on its network, allowing operators to see cover flow, real-time table status, and add notes for shift managers. For customers, Yelp is rolling out waitlist updates with accurate waiting times and text message updates for place-in-line status. Yelp's new AI advancements are set to provide a more personalised, efficient, and interactive user experience.



 

Want to learn more about AI's impact on the world in general and property in particular? Join us on our next Webinar! Click here to register

 


Made with TRUST_AI - see the Charter: https://www.modelprop.co.uk/trust-ai

2 views0 comments

Comments


bottom of page