Twilio and Microsoft Team Up for AI

Exciting news from the tech world!

Twilio, the customer engagement powerhouse, has teamed up with Microsoft to supercharge conversational AI. Announced at the Twilio SIGNAL conference, this partnership aims to empower over 10 million Twilio developers and thousands of Microsoft customers to redefine how businesses connect with their clientele.

Conversational AI, which uses natural language processing and machine learning to mimic human interactions, is set to transform customer engagement. However, businesses have often hit roadblocks like data accuracy issues and scaling challenges. Enter the Twilio-Microsoft dream team! By combining Twilio’s communication expertise with Microsoft Azure AI’s robust infrastructure, they’re tackling these hurdles head-on.

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Together, they’re crafting AI-powered multi-channel agents and tools to assist live customer service reps, blending voice and text for seamless interactions. Built on Azure AI Foundry and Twilio’s robust platform, these innovations promise to revolutionise digital customer experiences.

Inbal Shani from Twilio highlights how AI is enhancing customer interactions, while Asha Sharma from Microsoft emphasises the partnership’s role in scaling AI confidently and securely.

And there’s more! Twilio introduced ConversationRelay, for building natural voice AI agents, and Conversational Intelligence, turning calls and messages into actionable insights. This partnership is set to create a dynamic link between businesses and their customers, making AI-driven interactions smoother and more effective than ever!

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Want to hear more? Join Mal & Matt on the Property AI Report Podcast each week!

Access from your preferred podcast provider by clicking here

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