2026 won’t see AI replacing agents. It will be the year, however, that the best agents stop bleeding time and control – and start compounding trust. If you’re running a UK agency, there are three levers that actually matter (and you can pull them without ripping out your CRM): trust, portals and follow-up. Get those right and AI becomes a force-multiplier, not a distraction. First - own 'trust'. AI is currently flooding the market with confident waffle - and it is only going to get worse. We ar
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