Meta vs. EU: Chatbot Showdown Begins
- Sarah Ruivivar
- Dec 8
- 1 min read
The European Commission is diving headfirst into an antitrust investigation against Meta!
The tech giant’s decision to exclusively serve its own AI chatbot, Meta AI, on WhatsApp has raised eyebrows and hackles among European regulators.
In a bold move, WhatsApp updated its business API policy to ban general-purpose chatbots from the app, effective January. This means popular AI chatbots like ChatGPT will be left out in the cold, unable to mingle with WhatsApp users. However, AI-powered customer service bots from businesses remain welcome.
Want to hear more? Join Mal & Matt on the Property AI Report Podcast each week!
Access from your preferred podcast provider by clicking here
The EU’s concern? This policy might unfairly block third-party AI providers from reaching their audience in the European Economic Area, giving Meta AI an unfair advantage. Teresa Ribera from the European Commission stressed the importance of ensuring a competitive AI market, hinting at the potential for hefty fines if Meta’s policy is found to breach competition rules.
Meta, however, is standing firm, calling the EU’s claims “baseless” and insisting that users have plenty of other avenues to access rival AI services. They argue that the emergence of AI chatbots strains their systems, which weren’t built to handle such traffic.
As the investigation unfolds, the tech world watches closely. Will Meta face penalties, or will it emerge unscathed? Only time will tell in this thrilling saga of tech titans and regulatory watchdogs!
Want to hear more? Join Mal & Matt on the Property AI Report Podcast each week!
Access from your preferred podcast provider by clicking here
Made with TRUST_AI - see the Charter: https://www.modelprop.co.uk/trust-ai
Comments